Monday’s server outage – what went wrong?

On Monday evening, Yacapaca was unavailable from 21:01 to 23:40 UK time due to a problem at our data centre. This is the longest unplanned outage we have had for several years, I’m relieved to say, but no less nerve racking for that. I requested, and got, a full explanation from Jon Roberts, the MD of Rackserv who manage the servers for us. It is quoted in full below. Continue reading