Top ten FAQs

top 10

Out of all the support requests we get in any given day, a good 50% will fall under one of these ten headings. So I would like to drop into your mind, before you even hit one of these problems, what the answer might be.

  1. I deleted an assignment in error
    Assignments tab -> Show assignment -> Deleted -> Actions -> Undelete
  2. I deleted an assignment but was not returned the credits
    If this happens to you, contact the support team. We deal with it on a case-by-case basis, but we are usually pretty supportive.
  3. I want a colleague to co-teach with me in a student set
    Students tab -> Student sets -> Actions -> Manage students (yes, ‘students’), then
    Teacher Actions -> Add Teacher
  4. Students see a black screen wth “Content Blocked” on it.
    Smoothwall, your school security software, has blocked the quiz in error. Ask your technician to add to the Allowed List.
  5. How do I get to author my own quizzes?
    Apply via
    More tab -> Become an author
    It is not automatic, and we err on the side of caution, so take the requirements seriously, and educate yourself about Yacapaca authoring.
  6. When does my subscription run until/how many credits do I have now? 
    There is a little yellow square at the top right of every Yacapaca teacher page. Click it  once for subscription date, and twice for available credits.
  7. Can I change the timing on a quiz? 
    You don’t need to. Yacapaca ‘reads’ the needs of each student, and changes the timing dynamically [more].
  8. Are you ready for GDPR?
  9. Flash is coming to the end of its life. Are you moving to HTML5?
    Yes we are. Students on mobile devices have been using the HTML5 version for a while, and it is coming to desktop soon.
  10. How do I switch to GCSE 9-1 grading?
    Students tab -> Student Sets -> Actions -> Edit student set
    The grade scheme is linked to the student set, not to the course. In principle, any course can be marked against any grade scheme.

If this is reflective learning then we should throw away the mirror

reflective learnersI’ve just picked up a post on LinkedIn (here) that labelled the the above sheet as “Developing reflective learners”. Really???

To save your eyesight, here are the two student comments from the bottom of the sheet:

I think that I did well on talking about the formation of ox-bow lakes and identifying river processes. However, I didn’t do well on the formation of waterfalls and advantages and disadvantages of channel straightening.

Continue reading

Overwork won’t just kill you; it will kill your students’ chances too.


September is here again, and teachers across England are returning to school. Refreshed from a much-needed summer break, they are ready to draw the very best out of the children in their classes. By half term, though, they’ll be knackered again, and by December they won’t know which way is up. Again.

Why? It is quite simple. Classroom teachers work, on average, 55 hours/week, rising to 60 hours for senior teachers, according to the DfE. Far from being heroic, this is plain stupid. Take a look at this graph from the OECD, comparing the productivity and average hours worked of different countries, across multiple industries. The correlation is all too painfully obvious.


Teachers’ real hours are approx 55*30=1,650 hrs/year which initially sounds quite good. However, by squashing them all into 30 weeks instead of the usual 48 (2 weeks hol + 10 days of bank hols), we get all the stress of 55*48=2,640 hrs/year. Right at the far end of the this scale.

But don’t teachers’ long holidays compensate? A well-known study from Ford says yes, but only for a few weeks. After that, you are actually less productive than if you worked only a 35-hour week.


My opinions are not exactly radical. The DfE issued its Workload Challenge in 2014 and is still pushing hard for teachers’ workloads to come down. However, according to the TES, they are not getting anywhere. Teachers’ workloads have actually grown during that period.

It seems that SLTs are by-and-large ignoring the advice. The TES reports that only 20 per cent of senior leaders said their schools “actively addressed” the recommendations. I think this is a strategic mistake that is hitting schools where it hurts most: in the exam results. Tired teachers can’t teach.

This is not something that is going to be fixed with timid action. A little easement here or there will soon evaporate and we will be back to where we came from. My suggestion to any head teacher reading this: copy the French. Their legally-mandated 35-hour work week translates into a simple rule: no working from home. At all. Marking, lesson prep and everything else takes place in school. Challenge your HoDs to prioritise jobs according to their impact on learning, and simply dump those that fall below the 35 hour threshold.

Scary? Yes. But doable? France says ‘Oui!’, and so do I.

The Game of Education


Donald Clark is a reliably controversial blogger but a post last month took the biscuit. Based on some recently-published research that cast doubt on the claims of “brain training” software to produce learning that will generalise to other contexts, he concludes that “Gamification does NOT work!” in education. This is like finding a broken-down rickshaw and concluding that Continue reading

Online assessments are everywhere (except here)


Following on from my rant about paper-based exams, Ty Goddard  of EdTech UK asked me for some current examples of online assessment. Spoiled for choice! Although I could find no country that bases its end-of-school qualification entirely on an online process, there is a quite astonishing range of online solutions to different assessment problems. Here are just Continue reading