An exemplary way to deal with trolling

Zahid RazzakWe have had a small problem recently with some students trolling the Peer Feedback system. If you are a teacher, you will know well that student empowerment can come at the cost of students being empowered to do the things they want and not the things you want.

95% of these inappropriate comments got caught by our filters and human moderators, so it wasn’t a major issue, but I felt it was time to reverse the trend. I wrote to our power users – the teachers who set the most assignments, and who therefore, statistically, must be teaching the largest number of trolls. I showed them where to check their students’ Peer Feedback statements, and asked them to address any issues they found with their own students.

I got a lot of really great responses from teachers, and even a few apology letters from students, but my favourite response came from Zahid Razzak at The British International School, Abu Dhabi. Here’s what he said

Many thanks for sending me those lists, I will certainly use this as an opportunity for a constructive lesson on how to provide feedback to others and netiquette.

Kind regards

Zahid

That’s the way to turn a problem into an opportunity!

To check your own students’ Peer Feedback statements:

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