A lost-confirmation complaint prompted me to research how good different ISPs are at delivering email.
I looked at the number of failed signups to Yacapaca, and compared them against successful signups. Here are the results for the big ISPs:
- AOL.com 33%
- Yahoo.co.uk 24%
- Hotmail.com 23%
- Tiscali.co.uk 20%
- Yahoo.com 17%
- BTinternet.com 17%
- Hotmail.co.uk 10%
So, what’s going on? Those percentages must include some people who mistyped their emails and others who simply lost interest – but 33%? I don’t think so.
I am pretty sure the problem is overly-aggressive spam filters. The ISPs are busting a gut to deal with the torrent of spam that is swamping them at the moment. In the absence of good long-term solutions, they are increasingly filtering out anything from sources not already known to you.
I have asked our software team to investigate all possible solutions. Meanwhile, it might behove you to check your Junk Mail folder once in a while. After all, where there’s muck, there’s brass.
